Relentless Customer Focus Book Launch

  Woohoo!!! After a year of writing, revising, doubting, and finishing, Relentless Customer Focus is finally out in the world.

To mark the occasion — and the start of the 99¢ Kindle promotion that launches that same day — I’m hosting a small virtual Launch Party on Tuesday, November 18 at 10am Pacific on Zoom.

This isn’t a sales event. It’s a chance to pause, reflect, and share some of the lessons I learned along the way — about staying focused, finishing creative work, and bringing a book to life. It's the story behind the book: My lessons from writing Relentless Customer Focus.